Bug Alert

The new versions, 3.1 for the iPhone are fairly minor upgrades which on the surface seem to add compatibility features with the newly introduced iTunes 9.  The software update feature in iTunes that becomes available once you plug in your device.

Two major improvements in iPhone 3.1 OS update are:

1. Improved Exchange calendar syncing and invitation handling:  Fixes an issue where accepting an invitation on Outlook after it was pushed to the iPhone caused it to disappear from the iPhone’s calendar.
2. Wifi improvements:  There were many reported issues on many blog sites hinting on major issues with WIFI connectivity.  Visitors to our site as well as iPhone exchange sync customers are reporting that Wifi seems to be fixed in 3.1

Other iPhone 3.1 improvements:

iPhone 3.1 OS Update Major Gotcha!

iPhone OS 3.1 Breaks MS Exchange on Older iPhones.  Apple screwed up somewhere down the line with the original iPhone 2.0 & 3G Exchange ActiveSync.  These devices did not support hardware encryption.  With the new iPhone 3.1 OS, Apple now supports Exchange 2007 server option “Require Encryption on the Device”.   If this option is select on the Exchange 2007 server, your older iPhone will not connect to the Exchange 2007 server, without this option being turned off. 

Apple posted an official note :   Policy Requirement
The account “______________” requires encryption which is not supported on this iPhone

If you are running Exchange 2003, this policy requirement is not available.  However, if your organization uses Exchange 2007, you might want to concider upgrading to an iPhone 3GS phone.

Failed to create a new named property for database “First Storage Group\Mailbox Store (SBS1)” because the number of named properties reached the quota limit (8192).

Interest in our Exchange (Windows Mobile ActiveSync) – iPhone setup assistance continues to be strong. We were able to solve the above issue.

Give us a call today: 480-440-4650 / Skype: TechnoKOZ

Remember, FLAT Rate $175.00

TechnoKOZ recently assisted another iPhone – Exchange customer who was receiving this strange Error Code: [0x80004005].

This event error log message is related to a port IP conflict with the Microsoft DNS server and ActiveSync AUD service. You have to exclude these ports from the DNS server “pool” to prevent conflicts.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ReservedPorts

Add the following ports to the key, without removing any of the existing entries.

2883-2883 – Used by AUTD
4500-4500 – Used by IPSEC
1812-1813 – Used by IAS
1701-1701 – Used by L2TP
1645-1646 – Used by IAS

Remember, TECHNOKOZ is available each day from 5:00 a.m. to 11:00 p.m. 480.440.4650 // Skype: TECHNOKOZ We are still assisting more and more customers from AROUND THE WORLD. We look forward to solving your Exchange ActiveSync issues too! You will not regret making the call.

More strange IIS error messages coming from OMA (Outlook Mobile Access) when trying to configure a customer’s Apple Iphone 3G with Microsoft Exchange 2003.   The latest one is  “Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange Server 2003. Currently your mailbox is stored on an older version of Exchange server. Please contact your system administrator for additional assistance.”

This difficult problem even took us some time to fix. 

Our flat-rate IPHONE Repair will quickly resolve all of your sync issues without breaking the bank!

So what are you waiting for?  Call us @ 480-440-4650  Skype: TechnoKOZ

Rember, You are under no obligation to prepay / pay, unless we fix your ActiveSync Exchange issue with your iphone(s).  Once one phone is working… All Apple iPhone 3G will sync.

Repairing these iphone sync issues is no walk in the park.  We have received positive comments from all of our customers.   Here are some of the written comments we have received.   We can provide iPhone Repair references, if you wish.   [480-440-4650]

• Thanks again for jumping on my iPhone configuration with MS Exchange issue and solving it for me.  I especially appreciated the good communication between us and the conscientious and successful effort.  I have given your invoice to our accounting department, and a check will be sent to you today.

• I’ll contact you as we need more help on other issues.
  Thanks again! -rich w.         
• Thank you again. You are AWESOME! Both phones work perfectly. I will surely use you again. Mike B.  — Sent from my iPhone
• Thank you. You were great.   -Flint

• Thanks for the help! – Jeff

• After 3 days (and a lot of lost work and after work time) I stumbled across this tech guy who promises to fix the syncing issue or you don’t pay him. The charge is a flat $175 but only if he fixes the problem. I am an attorney so the 25 hours of lost work time was quite a loss. If you are in a business or value your time – check him out. My web page is at http://www.millardlaw.net if you want to confirm that this is legit. Here is the link to his web site:
  http://computerrepairservice.net/blog/iphone-3g-microsoft-exchange-active-sync-ssl-certificate-issue-solved/
  GOOD LUCK TO ALL!!! Tell him Andrew referred you P.S. This phone is even more awesome once you get the sync issues worked out!!!

• Everything seems to be working well so far! — Thanks again for your help.
• Thanks for your help yesterday.  I tried it over the night and had a couple quick questions.
  On my blackberry, the email just pushed onto the device.  I have it set for “push” but it doesn’t seem to update very often and I have to push the update button on the bottom left.  Also, if the device is asleep (by pushing the button on the top of the unit) does it shut off updating email? -Mark
• Definitely , I was very pleased with the service you provided. -Nalini

I receive this question quite frequently, “How often should I install Microsoft service packs and Windows Updates?”  The answer is simple, are you ready to troubleshoot?  If the answer is “No”, then I would wait to install the update / service pack until the rest of your friends have troubleshooted the latest update.   Before installing the next update from Microsoft, please continue reading below.

Now segwaying to the latest snafu from Microsoft Engineers.  Service Pack3 (SP3) for Windows XP.  Maybe this might not be all their fault, however, it appears there are enough complaints and issues from consumers and computer repair folks like myself with the latest service pack that Microsoft has open a Free, yes Georgia there is something free today, telephone technical support hot-line by calling (866) 234-6020.

A Microsoft employee, posted in the newsgroups on May 11th, 2008 that there is now free installation and troubleshooting support for SP3. This may be a real help to those who need interactive help solving the problem.

There are several issues that can cause a Windows XP computer to not reboot properly after installing Service Pack 3. Most of them affect relatively specific configurations, and most appear to have relatively simple work-arounds. Please: do not do anything rash. I have seen a lot of reports of people who reformat and reinstall when they run into this problem, losing all their data in the process. There is often no need to do anything that drastic. First read this post, and see if anything here helps you. If not, call Microsoft’s technical support line and see if they can’t help you.  

The problem:

There are many possible reasons why a computer may crash at boot time. SP3 seems to introduce two that are related to AMD-based computers, and, possibly, one or two more that appear to affect Intel-based computers. Which one it is impacts which work-around you use. At this point, the information is still trickling in. It might be best to contact Microsoft for some free support.

Possible Resolution paths   <Disclaimer: try at your own risk>

Uninstall Service Pack 3 – Using the Recovery Console in XP

If you cannot boot into safe mode you can try using the Recovery Console in Windows XP. This requires you to have a Windows XP CD. Knowledge Base Article 307654 has directions on how to use it. You do not need to follow the instructions for how to install it.

In brief, to boot from the recovery console in XP, do this:

1. Insert your Windows XP CD
2. Boot the computer
3. Select to boot from the CD. On many computers you have to hit a button to do that. On Dell computers the button is usually F12. On HP it is usually ESC.
4. The computer will work for a while and eventually you get a screen that says “Welcome to Setup”. Hit the R key here
5. If will ask you which installation you want to boot. If you have several XP installations on this computer, select the one you want. Of course, if you have several installations, and one still works, you would not need these steps.
6. Type the administrator password for the installation you need to repair.

At this point, you should be at a command prompt. The commands you can run are very limited and they are often different from what you are used to.

At the command prompt, type cd $ntservicepackuninstall$\spuninst, and then press ENTER.  
7.  At the command prompt, type batch spuninst.txt, and then press ENTER.

Note The Spuninstal.txt file appears. As the file scrolls down, you will see errors and the files that are being copied. This is typical behavior.
8. After Windows XP SP3 is removed, type exit, and then press ENTER.
9. Restart the computer in safe mode. To do this, press F8 when the computer restarts.

Note After you restart the computer, the computer may stop responding, and you may see a black screen. The mouse will work. In this case, restart the computer again by turning the computer off and then back on. The second restart will let you log on.
10. When the computer restarts, Windows Explorer (Explorer.exe) does not run, and the Windows icons and the Start button are unavailable. To resolve this problem, follow these steps:a.  Press CTRL+ALT+DEL, and then click Task Manager in the Windows Security screen.
b.  Click File, and then click New Task (Run). 
c.  In the Open box, type regedit, and then click OK.
d.  Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcSs
e.  In the details pane, right-click ObjectName, click Modify, type LocalSystem in the Value data box, and then click OK. 
f.  Restart the computer