exchange account verification failed
This can be very frustrating to received this dreaded, exchange account verification failed message. This can be cause by:
- Typo on account setup screen
It is easy to fat finger the password and server address screen. Remember the server address is just your simple owa address [mail.xyz.co.uk]. Typically the domain field is not necessary. The username field is just your simple log-on to the server. We recommend users to retype their password whenever encountering this error message. - User account does not have Activesync permission
Rarely does this come into question, but we have had one occasion where we spent an extra 40 minute on a trouble call, only to find the user did not have Activesync permission. So, check the user’s account in active directory. Exchange Advance Features. - 443 is not correctly opened on firewall
iPhone is not dependent on a particular firewall manufacturer. All firewalls are the same (SonicWall, Cisco Pix, WatchGuard, etc.) when it comes to the iPhone and Microsoft Exchange Activesync. One common item is that you will need to ensure that TCP port 443 (SSL) is being forwarded from the router to the Microsoft Exchange 2003 Server.
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